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Exchange & Return Policy


To return, exchange and warranty services original invoice is required.

The consumer shall have 14 days from the purchase date, the right to replace or return goods and recover the paid price thereof.

The goods should be in the same condition when purchased, suitable to be resold, displayed and in its original package with all its accessories.

The consumer did not use the goods thereof in whatever way.

The goods nature couldn’t be returned or recovered.

Gift item offered to customers at the time of the purchase should be returned is sealed packing with full accessories.

Goods or commodities shall be returned in case a defect or malfunction was found therein, or were noncompliant with the standards approved in state of Kuwait.

In case goods or commodities were irreplaceable, it shall be returned, the seller shall refund the price thereof as per the value stated in the sale invoice, in the same way used on purchasing thereof.

The consumer shall not forfeit the right thereof in purchasing the right of replacement or returning when conditions stated herein are fulfilled, even if the goods were bought during the sales (discounts) licensed by the ministry of commerce and industry, in such event on refunding the value of goods stated in the sale invoices shall be considered, in the same way used on purchase.